Frequently asked questions

Have questions? We’re here to help

How long does it take to whip up my 'made to order' jacket?

If you're toying with the idea of a bespoke jacket, it can take up to 4 weeks to bring your vision to life. We're putting in that extra TLC to make it special for you! And don't forget to factor in some shipping time, too!

Is shipping on the house?

Well, not quite, but hear us out… So, we're not throwing in free shipping, but don't worry – we've got the next best thing! Check it out:

- Standard Shipping (£3): A leisurely 2-4 business days trip.

- Express Shipping (£6): Fast-track delivery in just 1-2 business days.

Pick your speed, and let the shenanigans begin!

What's the deal with your return/exchange policy?

Got something you're not totally vibing with? No problem! We're cool with refunds or exchanges on ready to wear jackets, as long as you reach out within 14 days of getting your order. Just keep in mind, when it comes to bespoke items, these personalised treasures are tailor-made just for you, so no refunds on those babies. They're yours to keep and cherish.

Are returns on the house?

Sorry, darling, but we don't do free returns – the return shipping costs are on you.

Returning your order? Here's how...

When you send that order back our way, make sure it's still rocking those original Tassel & Sass tags. It should be in tip-top shape, just like when you first laid eyes on it, and snuggled up in its original packaging. If it's missing those tags, sorry, but it won't make the cut for a refund or exchange.

And here's a little pro tip: Until your goodies make it back to us, they're your responsibility. So, to keep things extra safe, we recommend using a tracked service for your return. Safety first, right? 

Handle with care: Vintage jackets are delicate!

Just a heads-up, gorgeous - we can't take the blame for any vintage jackets that decide to go all fragile on us. These beauties are like precious gems, so treat 'em with the love and care they deserve. 

Oops! Lost in transit? Let's solve it together!

If, by some twist of fate, your order decides to go on an adventure of its own and doesn't show up, we'll launch a little investigation with our trusty courier. Hold tight, though, because these things can take some time, and we've got to wait for the detective work to wrap up.

Now, here's the cool part: if it's confirmed that your order has indeed pulled a disappearing act, we've got your back. We'll ensure you have a fresh order on its way to you or you may receive a refund. Pretty neat, right?

Just a little heads-up: this detective work doesn't cover any Sherlock Holmes moments like incorrect addresses entered during the purchase. So, make sure you've got that address spot-on when you order.

Is it possible to machine wash my denim jacket, or is hand wash the way to go?

Oh, honey, your denim jacket deserves the royal treatment. No machine washing for these beauties, give it a little TLC with a gentle hand wash, and that way it'll stay sassy and fabulous.

Can I place an order from outside the UK?

Oh, dear globetrotters, we'd love to send our sass worldwide, but for now, we're keeping the love within the UK. Sorry, no international shipping just yet. Stay tuned for updates! 

Hey, I'm an influencer and want a freebie, can you make me a free jacket in return for exposure?

Hey there, superstar! We appreciate your love for Tassel & Sass, but at the moment, we can't swing the whole free jacket deal. Our sparkly creations are precious, and we've got to keep the lights on. But hey, keep rockin' your style, and who knows what the future holds?

Do you do kids jackets? I'm sure I've seen pictures of them on your Instagram?

You've got a good eye! While we have whipped up some custom kids jackets in the past, it's not our everyday gig. But hey, if you're dreaming of a bespoke wonder for your little one, we're up for it! Just keep in mind that creating a special piece for the mini-fashionistas might come with a cost. Let's make your kiddo a style superstar!